Talk to a real person about your research
The fastest way to reach NovaPeptides is a quick WhatsApp message. We are Gold Coast based, we ship right across Australia, and we are happy to help with kits, COAs, reconstitution and our click-dosing tool.
How to reach us
We keep contact simple. A short WhatsApp message gets you a real reply, usually faster than email and without forms or call queues. Tell us which kit or peptide you are researching, or just ask your question, and we will take it from there.
Tap the WhatsApp button anywhere on the site, or send a message to 0420 744 532. It opens a normal chat, so you can ask follow-up questions, share what you are working on, and keep the whole conversation in one place. This is our primary channel and where you will always get the quickest response.
A few things that help us help you faster
- The kit or peptide you are asking about, for example RT60, GLOW, SS-31, KLOW or Wolverine Stack
- Whether you want a copy of the Janoshik COA for a specific batch
- Your suburb or state if your question is about delivery times
- Whether you have used our click-dosing tool yet, so we can point you to the right calculator
When you will hear back
We read and reply to WhatsApp messages throughout the day. During business hours you can usually expect a response within a few hours. If you message late at night or over the weekend, we will get back to you as soon as we are back at our desks, normally first thing the next business day.
We would rather give you a clear, accurate answer than a rushed one, so if a question needs us to check a specific COA or batch detail, we will confirm before we reply.
Gold Coast based, shipping Australia-wide
NovaPeptides is an Australian owned brand based on the Gold Coast in Queensland. Every order is dispatched from here, tracked and discreetly packaged, and we ship right across the country.
Typical delivery times from the Gold Coast
- South East Queensland often arrives the next business day
- Most capital cities land within 1 to 3 business days
- Regional and remote areas usually take 2 to 5 business days
If you want a delivery estimate for your exact location, send us your suburb on WhatsApp and we will give you a realistic timeframe. You can also browse our location guides to see how we ship to your state or city.
What we can help you with
Whether you are new to research peptides or you have been at it for a while, message us about any of the following. We are happy to walk through the practical side without the jargon.
Common things people ask us
- Kits: which complete kit suits what you are researching, and what is included in the box
- COAs: a copy of the verifiable Janoshik certificate of analysis for any batch
- Reconstitution: how much bacteriostatic water to add and how to mix and store your vial correctly
- The dose tool: how to turn a target dose into pen clicks using our interactive click-dosing calculator
- General questions: ordering, delivery, discreet packaging and anything else about how we work
Many reconstitution and dosing questions are answered instantly by our interactive dose guide. Pick your peptide, choose your bacteriostatic water volume, and it works out the clicks for you. If anything is unclear after that, send us a message and we will talk it through.
Honest, lab-proof and transparent
When you contact us you are talking to the people who run NovaPeptides, not an outsourced call centre. Our guidance is written and reviewed by the NovaPeptides Research Team and framed around what the research literature actually says, never as medical advice or a promise of results.
We are transparent about research use only because it is the truth, and because being honest about it is part of doing this properly.
Every batch ships with a verifiable Janoshik COA, and we are glad to send you the certificate for any product so you can check it yourself before you commit to anything.
Important
NovaPeptides products are supplied strictly for research and educational purposes only. Nothing on this page is medical advice, a prescription, or a claim to diagnose, treat, cure or prevent any condition. Peptides referenced here are investigational and not approved for human consumption. Dosing information is summarised from publicly available literature for reference only. Always consult a qualified healthcare professional before beginning any protocol.
Frequently asked questions
What is the best way to contact NovaPeptides?+
WhatsApp is our primary and fastest channel. Tap any WhatsApp button on the site or message 0420 744 532, and you will reach a real person who can help with kits, COAs, reconstitution and our dose tool.
How quickly will you reply?+
During business hours you can usually expect a reply within a few hours. Messages sent late at night or over the weekend are answered as soon as we are back, normally the next business day.
Where is NovaPeptides based and do you ship Australia-wide?+
We are an Australian owned brand based on the Gold Coast in Queensland, and we ship right across Australia. Orders are dispatched tracked and discreetly packaged. South East Queensland is often next business day, most capital cities are 1 to 3 business days, and regional areas are typically 2 to 5.
Can I request a COA before I order?+
Yes. Just message us on WhatsApp and tell us which product or batch you are interested in, and we will send you the verifiable Janoshik certificate of analysis so you can check it yourself.
Can you help me with reconstitution and dosing?+
We can point you in the right direction. Start with our interactive click-dosing tool, which converts a target dose into pen clicks based on your bacteriostatic water volume. If anything is unclear, message us and we will talk it through. This is general educational information for research use only, not medical advice.
Are these products for human use?+
No. NovaPeptides products are supplied strictly for research and educational purposes and are not for human consumption. They are investigational and not approved for human use. Always consult a qualified healthcare professional before beginning any protocol.
Questions? Talk to us.
Message us on WhatsApp and we will walk you through the kits, the COAs, reconstitution and the dose tool.
Chat with us on WhatsApp